City, State:
Pullman, Washington
The purpose of a BARISTA is to serve food and/or beverages to guests according to franchise and hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides personalized service to all guests.
Consistently prepares drink orders in accordance to both franchise and Stonebridge guidelines.
Maintains register and bank.
Maintain accurate cash sheet.
Responsible for cash drawer balancing.
Regularly communicates and converses with all guests.
Sets up and maintains the pastry and drink displays in an attractive abundant looking, organized, clean and standardized presentation.
Takes inventory of food, beverages and supplies needed for each day.
Stocks machines or dispensers.
Prepares serving dishes/trays, utensils, cups and other paper products.
Clears and cleans tables as they are vacated.
Wipes up spills.
Removes trash.
Restocks self-service food and supplies as needed.
Listens and responds to guest requests or concerns.
Cleans and sanitizes counters, floors, storage areas, utensils, equipment and common areas as specified
Is in compliance with all franchise and Stonebridge standard requirements.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
REQUIRED COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies.
Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
QUALIFICATIONS AND REQUIREMENTS:
Knowledge of sanitation procedures.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
EDUCATION/EXPERIENCE
A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE ABILITY
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATH ABILITY
Ability to interpret and perform basic math functions.
COMPUTER SKILLS
Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
This position in based indoors with minimal noise levels.
PHYSICAL DEMANDS:
This position requires the ability to talk or hear, stand, walk, reach with hands and arms more than 2/3 of the time.
Requires the ability to lift and exert force of up to 25 lbs.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
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