Dispatcher

\*\*This position will require working rotating Saturdays Under the direct supervision of the Operations Manager, provide high quality customer service; receive service requests; develop daily schedules for fixed route and demand response services, personnel and transit vehicles; respond to real time situations in the field; and ensure accuracy of recorded data.
*RESPONSIBILITIES:* * Interact with the public, vendors, and community agencies by providing transit information and assistance.
Field telephone calls, emails, customer inquiries, comments and complaints; greet visitors; and provide high quality customer service to individuals having diverse backgrounds.
Maintain a professional, courteous, cooperative demeanor with riders, facility representatives and the public under all circumstances.
* Screen passengers for various program eligibilities.
Negotiate, schedule, and route service requests within RPT performance parameters.
Collect and count passenger fares.
Sell tickets for intercity bus services.
Provide referrals to other organizations as necessary.
* Develop, review and refine daily manifests for personnel and transit vehicles in order to provide service and maintenance within established guidelines using a computerized system.
Record and communicate last minute changes to drivers, including shift changes, passenger additions and cancellations.
Work closely with drivers and other staff for regular improvement of daily scheduling.
Schedule, reschedule, and cancel same-day trips on a real-time as-needed basis.
* Ensure that trip and route information is documented and recorded properly.
Inspect and validate performance records for accuracy, completeness and compliance with established standards.
Correct inaccuracies.
Ensure required information is collected for Medicaid and other billing purposes.
May perform billing procedures.
* Compile daily reports, reconcile intercity service deposits, and analyze performance data.
Assist in the development of reports and measurement tools to evaluate service performance, quality, efficiency and effectiveness.
Assist in the analysis of service patterns, levels and impacts of subscription riders on the system.
Recommend improvements in operations, routing, scheduling, and methods.
* Maintain driver communication.
Respond to real time situations, emergencies, conditions or incidents relayed by the driver.
Contact emergency services and/or refer on-site staff assistance, as appropriate.
Document and resolve situation, or refer to Executive Director, as appropriate.
Remove from service any vehicle that does not meet safety, ADA, or and mechanical requirements.
Make adjustments for vehicle breakdowns, passenger requested changes, passenger difficulties, or environmental conditions, that impact boarding, alighting, or performance parameters.
Advise personnel about traffic problems, such as construction areas, accidents, weather conditions or hazards.
* Perform supervisory drug and alcohol post-accident and reasonable suspicion determinations.
Make other fitness-for-duty determinations as needed.
* Understands that consequences of error are significant and may result in loss of life, injury, financial liability, property loss, or a threat to public health and welfare.
* May be cross-trained to perform backup coverage for transit drivers if desired.
* Perform other duties as assigned.
May be cross-trained to perform backup coverage for transit drivers.
*KNOWLEDGE, SKILLS, AND ABILITIES* * Demonstrated ability to work well under pressure and independently, with minimal supervision and excellent analytical and decision-making judgment; meet deadlines; handle multiple tasks with competing demands; accurately enter data and effectively evaluate, correct and validate detailed information.
* Demonstrated ability to operate a computer to enter data, maintain records, generate reports, perform clerical tasks, apply basic troubleshooting, and learn new software.
* Operate office equipment, such as computer, copier, scanner, telephone, and calculator; and safely drive administrative vehicle.
Utilize two-way radio in accordance with the Federal Communications Commission’s rules and RPT’s protocols.
* Utilize a two-way radio in accordance with Federal Communication Commission’s rules and RPT policies.
* Ability to interact with colleagues and members of the public respectfully at all times.
Tactful, patient, professional and courteous interpersonal skills; effective oral and written communication skills; and the ability to work confidentially with discretion required.
* Ability to learn the service area, read a map and assist drivers to navigate based on information contained on the manifest.
Knowledge of Latah County helpful.
* Successful completion of a criminal history check; a felony or misdemeanor conviction may disqualify an applicant.
* Pass a pre-employment drug test and ongoing drug and alcohol testing is required.
* High school diploma or equivalent.
Any combination equivalent to four (4) years of college-level coursework in administration or related field, or responsible experience in a similar position.
Ability to comprehend, develop and make adjustments to daily manifests.
Ability to type approximately 30 words per minute.
* Ability to drive for administrative purposes.
Must be twenty-one (21) years of age with a minimum of five (5) years licensed driving, no moving violations or at-fault accidents in the past three (3) years, and no serious driving violations.
Job Type: Part-time Pay: From $22.
02 per hour Benefits: * Retirement plan Schedule: * Evening shift * Monday to Friday * Rotating weekends Ability to Relocate: * Moscow, ID: Relocate before starting work (Required) Work Location: In person